To start the return process, contact us directly at sales@knightsdefense.com or (984)214-9718.
Shipping labels are emailed and will need to be printed by the customer.
All returns on orders paid by a credit card will receive a credit to the card used on the purchase once confirmation of receipt of merchandise has been made and inspection has been completed. Depending on your financial institution, refunds are credited between 3 to 5 business days after issuance.
Packages refused by customers will be refunded for merchandise total only. Shipping and handling charges for both the delivery and return shipping, as well as any fees, are non-refundable.
Any firearm(s) shipped to your designated FFL that are not picked up for any reason within 10 days of arrival or if you are not legally allowed to pick up the firearm are subject to a 15% restocking fee plus outbound and return shipping and any other fees.
Any returns received that do not qualify for our Return Policy may be returned to the customer at their expense. When possible, the expense will be charged to the credit card on file for the purchase. This includes items that are non-returnable, damaged, misused or not purchased from Knightsdefense.com.
We do not provide an exchange option. Simply place a new order for the desired merchandise. Since items tend to sell out quickly, we recommend immediately placing an order for the replacement merchandise.
Knight’s Defense reserves the right to limit or decline returns.
If you receive INCORRECT OR MISSING items, please contact us
Keep in mind, most manufacturers provide a manufacturer’s warranty, and any product issues should be submitted to the manufacturer first.
The following items cannot be returned:
Restricted Products & Hazardous Materials such as: Gun parts, Ammunition, Primers, Gun Powder (or other propellants), Bullets, Bear Spray, Pepper Spray, Optics and related products